Is it worth the wait? That philosophical question seems a mischief when waiting times get increasingly painful. Right now, more than talking about waiting and managing waiting times, I want to share a small review of my experience with this substandard company Varsha Travels, operating routes from Bangalore to Vijayawada.
Substandard services offered like these actually tantamount to social injustice. And since this is regarding a service for which you pay certain premium and buy, when not delivered in point of sale ‘package’ is a crime. A punishable crime (even if you’re paying a nominal amount and not a premium)!
Believe me, had it been a person with Diabetes / Blood pressure (which is very common in India), waiting for nearly 2 hours on the main road-side without any care will really collapse. Even then I am very less of hope that these service providers will be moved at all.
This is an experience I had by booking on Redbus (a portal which help you make reservations on registered private road transport service providers) after more than a year. The last time I had a similar experience with another private service provider on route from Cchennai to Bangalore, I had decided to not take any private transport services which charge you a premium and end up giving a shoddy service. On the other hand, the state transport services (APSRTC, KSRTC) are exceeding service expectation and way much better. Guess the difference is in just delivering to the expectations set initially at the point of sale. Guess that ain’t that hard really.
Time and again, Indian private road transport systems (in South India) have proven to be insensitive and disappointing by design. Profitable nonetheless, because the user-base is willing to afford even higher prices and drive the demand higher, service-orientation has rested in peace.
Waiting is frustrating, agonizing, annoying, takes toll on your time, mental and physical health and yes - exceptionally expensive as well. ‘Twas the misfortune of one day for me. Continues to be the case for many with many subscribing to other private service operators—when does it end? Now that’s a proverbial question you might want to mull over and try to answer.
Before closing, I did google up this travel operator and I got about 25 similar complaints (links below) about how pathetic this service is. So my recommendation – Varsha Travels – In all sanity, please AVOID IT!
Some complaints lists below:
- Destination: Tickets purchased from Bangalore to Nellore @ Rs. 1299/-